PRIVACY POLICY
Welcome to Zuari Foods ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zuarifoods.com or make a purchase from us.
INFORMATION WE COLLECT
We collect information that you provide directly to us, information collected automatically, and information from third parties.
1: Information You Provide
• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited, time spent, and clickstream data
• Referring URLs and exit pages
• Cookies and similar tracking technologies
2: Information Collected Automatically
• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited, time spent, and clickstream data
• Referring URLs and exit pages
• Cookies and similar tracking technologies
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
1: Order Processing & Fulfillment
• Process and confirm your orders
• Arrange delivery and send shipping/tracking updates
• Handle returns, refunds, and exchanges
• Send invoices and order receipts
2: Account Management
• Create and manage your customer account
• Provide access to your order history and saved preferences
• Respond to enquiries, complaints, and support requests
3: marketing & communications
• Send promotional offers, newsletters, and updates (with your consent)
• Personalise product recommendations based on browsing and purchase history
• Conduct surveys and obtain feedback
4: Legal & Security
• Comply with applicable Indian laws and regulations
• Prevent fraudulent transactions and protect against security threats
• Resolve disputes and enforce our Terms of Service
SHARING OF YOUR INFORMATION
We do not sell your personal information. We may share your data with trusted third parties only as described below:
• Logistics & Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To securely process payments (e.g., Razorpay, PayU, or similar)
• Technology Service Providers: Hosting, analytics, CRM, and email service providers
• Legal Authorities: When required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how you interact with our website.
You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality. We use the following types of cookies:
• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements
DATA SECURITY
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for data transmission, secure payment processing, access controls, and regular security assessments.
While we strive to protect your data, no transmission over the internet is 100% secure. We encourage you to use strong, unique passwords for your account.
DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations under Indian law (including GST records for 8 years), resolve disputes, and enforce our agreements. Account information is retained as long as your account is active, and for a reasonable period thereafter.
YOUR RIGHTS
As a customer, you have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at customercare@zuarifoods.com.
CHILDREN'S PRIVACY
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately so we can delete it.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or sending you an email. Your continued use of our services after the update constitutes your acceptance of the revised policy.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Zuari Foods
Website: www.zuarifoods.com
Email: customercare@zuarifoods.com
For grievances related to data privacy, you may reach our Grievance Officer at the above email address.
Thank you for trusting Zuari Foods.
