TERM & CONDITION
Welcome to zuarifoods.com (the "Website"), owned and operated by Zuari Foods ("we", "us", or "our"). These Website Terms & Conditions ("Terms") govern your access to and use of our Website, including all content, features, products, and services offered through it.
By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use this Website.
ACCEPTANCE OF TERMS
These Terms constitute a legally binding agreement between you ("User" or "Customer") and Zuari Foods. By browsing, registering, or making a purchase on this Website, you agree to comply with these Terms in their entirety. Zuari Foods reserves the right to update or modify these Terms at any time. Continued use of the Website after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.
ELIGIBILITY
To use this Website and make purchases, you must:
• Be at least 18 years of age, or be accessing the Website under the supervision of a parent or legal guardian
• Be a resident of India or accessing the Website from a location where Indian e-commerce laws apply
• Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872
• Not be barred from receiving services under applicable laws
By using this Website, you represent and warrant that you meet all the above eligibility requirements.
USER ACCOUNTS
1: Account Registration
Certain features of the Website, including placing orders, tracking deliveries, and managing subscriptions, require you to register for an account. When registering, you agree to:
• Provide accurate, complete, and current information
• Maintain and promptly update your account information
• Keep your password confidential and not share it with any third party
• Notify us immediately at customercare@zuarifoods.com if you suspect unauthorised access to your account
2: Account Responsibility
You are solely responsible for all activities that occur under your account. Zuari Foods shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
3: Account Termination
Zuari Foods reserves the right to suspend or permanently terminate your account at its sole discretion, without prior notice, if you violate these Terms, engage in fraudulent activity, or abuse our platform or staff. You may also delete your account at any time by contacting us at customercare@zuarifoods.com.
PRODUCTS & PRICING
1: Product Information
We make every effort to display accurate product descriptions, images, nutritional information, and ingredient details on our Website. However, we do not warrant that product descriptions or other content is error-free, complete, or current. Actual product packaging and materials may differ slightly from what is displayed on the Website.
2: Pricing
All prices listed on zuarifoods.com are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices are subject to change without prior notice. The price at the time of placing your order will be the confirmed price. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly.
3: Product Availability
All products are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time without notice. If a product becomes unavailable after your order is confirmed, we will notify you and offer a suitable alternative, store credit, or a full refund.
4: Allergen & Dietary Information
While we endeavour to provide accurate allergen and dietary information, food products are manufactured in facilities that may handle a variety of allergens. Customers with severe food allergies or specific dietary requirements are strongly advised to read the product label carefully before consumption and consult a healthcare professional if in doubt. Zuari Foods shall not be held liable for adverse reactions arising from undisclosed personal dietary conditions.
ORDERS & PAYMENTS
1: Placing an Order
When you place an order on our Website, you are making an offer to purchase the selected products at the stated price, subject to these Terms. An order confirmation email does not constitute our acceptance of the order. Zuari Foods reserves the right to accept, modify, or reject any order at its discretion.
2: Payment Methods
We accept the following payment methods:
• Credit Cards and Debit Cards (Visa, MasterCard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM, and others)
• Net Banking
• Cash on Delivery (available at select pin codes and for eligible orders)
3: Payment Security
All online payments are processed through PCI-DSS compliant payment gateways. Zuari Foods does not store your full card details on its servers. By providing your payment information, you represent that you are the authorised cardholder or account holder and that the information is accurate.
4: Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email and/or SMS. If you do not receive a confirmation within 30 minutes, please check your spam folder or contact us at customercare@zuarifoods.com.
5: Invoice & GST
A GST-compliant tax invoice will be generated for every order and emailed to your registered address. For business purchases requiring GSTIN on invoices, please enter your GSTIN at checkout or contact us within 24 hours of placing the order.
CANCELLATIONS, RETURNS & REFUNDS
Cancellations, returns, and refunds are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. Please review the Return & Refund Policy at zuarifoods.com/return-policy before making a purchase.
INTELLECTUAL PROPERTY
1: Ownership
All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, product descriptions, data compilations, and software, is the exclusive property of Zuari Foods or its content suppliers and is protected under applicable Indian and international intellectual property laws.
2: Permitted Use
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not:
• Copy, reproduce, distribute, or create derivative works from any content on this Website without our express written consent
• Use our trademarks, logos, or brand assets without prior written authorisation
• Scrape, crawl, or use automated tools to extract data from the Website
• Frame or mirror any part of the Website on any other website or platform
USER CONDUCT & PROHIBITED ACTIVITIES
By using this Website, you agree not to:
• Use the Website for any unlawful, fraudulent, or abusive purpose
• Transmit any harmful, offensive, defamatory, or misleading content
• Attempt to gain unauthorised access to any part of our systems or servers
• Introduce malware, viruses, or other harmful code to the Website
• Engage in any activity that disrupts or impairs the functioning of the Website
• Use another person's account credentials without their consent
• Impersonate any person or entity or falsely represent your affiliation with any party
• Post fake or misleading reviews or engage in review manipulation
• Resell or commercially exploit products purchased on the Website without prior written consent
Violation of these prohibitions may result in immediate account suspension, cancellation of orders, and legal action where appropriate.
REVIEWS, RATINGS & USER-GENERATED CONTENT
When you submit reviews, ratings, comments, or other content on our Website, you grant Zuari Foods a non-exclusive, royalty-free, perpetual, and worldwide licence to use, display, reproduce, and distribute such content in any media for promotional or operational purposes.
You represent that any content you submit is your own, is truthful and accurate, and does not infringe upon the rights of any third party. Zuari Foods reserves the right to moderate, edit, or remove any user-generated content that violates these Terms or is otherwise objectionable, without prior notice.
THIRD-PARTY LINKS & SERVICES
Our Website may contain links to third-party websites, payment gateways, social media platforms, or services for your convenience. These links do not constitute our endorsement of or affiliation with those third parties. Zuari Foods has no control over the content, privacy practices, or terms of third-party sites and shall not be responsible for any damages arising from your use of them.
DISCLAIMERS
1: Website Availability
The Website is provided on an "as is" and "as available" basis. Zuari Foods makes no warranties, express or implied, that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We reserve the right to suspend, modify, or discontinue the Website or any feature at any time without notice.
2: Product Disclaimer
While we take every effort to ensure product quality and accuracy of descriptions, Zuari Foods makes no warranty that products will meet your specific requirements or expectations beyond what is stated on the product label or listing. Results from consuming our products may vary.
3: Health & Nutritional Information
Nutritional and health-related information provided on our Website is for general informational purposes only and should not be construed as medical advice. Customers with specific health conditions, dietary restrictions, or medical concerns should consult a qualified healthcare professional before purchasing or consuming our products.
LIMITATION OF LIABILITY
To the fullest extent permitted under applicable Indian law, Zuari Foods, its directors, employees, partners, and agents shall not be liable for:
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products
• Loss of data, revenue, profits, goodwill, or business opportunities
• Damages resulting from unauthorised access to or alteration of your transmissions or data
• Any matter beyond our reasonable control, including force majeure events
Our total liability for any claim arising in connection with your use of this Website or purchase of our products shall not exceed the amount you paid for the specific product(s) giving rise to the claim.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Zuari Foods and its directors, officers, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
• Your use of or inability to use the Website
• Your violation of these Terms or any applicable law
• Your infringement of any intellectual property or other rights of a third party
• Any content you submit or post on the Website
GOVERNING LAW & DISPUTE RESOLUTION
1: Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and all other applicable statutes and regulations.
2: Dispute Resolution
In the event of any dispute arising out of or in connection with these Terms or your use of the Website, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If the dispute is not resolved within 30 days of notice, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Goa, India, and proceedings shall be conducted in English.
3: Jurisdiction
Subject to the arbitration clause above, courts at Goa, India shall have exclusive jurisdiction over any disputes arising from these Terms or your use of the Website.
PRIVACY
Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also acknowledge and accept our Privacy Policy available at zuarifoods.com/privacy-policy.
ACCESSIBILITY & TECHNICAL REQUIREMENTS
Zuari Foods strives to make its Website accessible to all users. However, we do not guarantee that the Website will be compatible with all devices, browsers, or operating systems. You are responsible for ensuring your device meets the minimum technical requirements necessary to access and use the Website.
PROMOTIONS, OFFERS & LOYALTY PROGRAMMES
From time to time, Zuari Foods may offer promotional discounts, referral programmes, loyalty points, or special deals. Unless otherwise stated:
• Promotions cannot be clubbed with other ongoing offers unless explicitly permitted
• Zuari Foods reserves the right to modify, suspend, or terminate any promotion at any time without notice
• Loyalty points or store credits have no cash value and cannot be transferred to another account
• Abuse of promotional codes or referral systems may result in account suspension and forfeiture of benefits
COMMUNICATION & NOTIFICATIONS
By creating an account or placing an order on our Website, you consent to receiving transactional communications (order confirmations, shipping updates, invoices) via email and SMS. You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting us at customercare@zuarifoods.com. Transactional communications cannot be opted out of as they are essential to your order and account.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Terms & Conditions, constitute the entire agreement between you and Zuari Foods with respect to your use of the Website and supersede all prior agreements, representations, or understandings, whether written or oral.
CONTACT US
If you have any questions, concerns, or feedback regarding these Terms, please reach out to us:
Zuari Foods
Website: www.zuarifoods.com
Email: customercare@zuarifoods.com/ at reach out to us at +91-9217846422
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
Thank you for choosing Zuari Foods. We look forward to serving you.
