RETURN AND REFUND

At Zuari Foods, customer satisfaction is at the heart of everything we do. We take pride in delivering fresh, high-quality food products directly to your doorstep. Please read our Return & Refund Policy carefully before making a purchase.

 

OVERVIEW

Given the perishable nature of food products, we have specific guidelines for returns and refunds. We want to make the process as simple and fair as possible. Our policy covers damaged goods, incorrect orders, and quality issues reported within the stipulated timeframe.

 

ELIGIBILITY FOR RETURNS & REFUNDS

1: Eligible Scenarios

You are eligible for a return, replacement, or refund if:

•       You received a damaged, broken, or tampered product

•       You received an incorrect product (wrong item, wrong variant, or wrong quantity)

•       The product is spoiled, expired, or of significantly lower quality than described

•       The package was not delivered but marked as delivered

•       You received a product with a manufacturing defect

2: Non-Eligible Scenarios

Returns and refunds will NOT be accepted in the following cases:

•       Change of mind or personal preference after delivery

•       Products that have been partially or fully consumed

•       Issues reported beyond the 48-hour window after delivery (for perishables)

•       Damage caused by improper storage or handling after delivery

•       Products purchased during a sale, promotional event, or with a discount coupon (unless damaged or incorrect)

      •       Minor variations in product appearance due to natural ingredients or packaging

 

RETURN & REFUND TIMEFRAMES

Product Type	Return Window	Refund Method
Packaged / Non-Perishable Products	Within 7 days of delivery	Original Payment Method or Store Credit
Incorrect Order	Within 48 hours of delivery	Full Refund or Replacement
Damaged Product	Within 48 hours of delivery	Full Refund or Replacement
Non-Delivered Order	Within 48 hours of expected delivery	Full Refund

 

HOW TO INITIATE A RETURN / REFUND

Follow these steps to request a return or refund:

1.    Contact Us: Reach out to our support team within the eligible timeframe via email at customercare@zuarifoods.com or through dedicated support no. 9217846422 or via form through the contact section of the website.

2.    Provide Details: Share your Order ID, a description of the issue, and clear photographs or a short video showing the problem (damaged/incorrect/spoiled product).

 3.   Review: Our team will review your request within 1-2 business days and may ask for additional information if required.

4.    Resolution: Once approved, we will initiate a replacement, store credit, or refund as per your preference and eligibility.

        

REFUND PROCESSING

1: Refund Timeline

Once your refund request is approved, the refund will be processed as follows:

•       UPI / Net Banking / Wallets: 3-5 business days

•       Credit Card / Debit Card: 5-7 business days (depending on your bank)

•       Store Credit / Zuari Foods Wallet: Within 24 hours of approval

2: Refund Amount

The refund will cover the full product price including taxes. Delivery charges are non-refundable unless the return is due to our error (incorrect or damaged order). Any discount applied at the time of purchase will be reflected in the refund amount.

 

REPLACEMENTS

If you opt for a replacement instead of a refund, we will dispatch the replacement product within 2-3 business days (subject to availability in your delivery area). If the product is out of stock, we will offer a full refund or allow you to choose an alternative product of equivalent value.

 

CANCELLATION POLICY

1: Before Dispatch

Orders can be cancelled for a full refund before they are dispatched. To cancel, log in to your account on zuarifoods.com, navigate to My Orders, and select Cancel Order. Alternatively, contact our support team immediately.

2: After Dispatch

Once an order has been dispatched, it cannot be cancelled. You may refuse delivery at the door, in which case a refund (minus delivery charges) will be initiated after the product is received back at our facility and inspected.

3: Subscription Orders

Subscription orders can be paused or cancelled up to 24 hours before the scheduled delivery date. Cancellations made after this window will be applicable from the next billing cycle.

 

RETURN SHIPPING

For products that need to be physically returned to us, we will arrange a reverse pickup at no cost to you. Please do not send products back without prior confirmation from our support team, as we cannot guarantee acceptance of unsolicited returns.

Please keep the original packaging intact for pickup. Our logistics partner will contact you within 1-2 business days to schedule collection.

 

FOOD SAFETY NOTE

For health and safety reasons, all food products returned to us are disposed of safely and cannot be resold. We are committed to responsible and hygienic handling of all returned goods in accordance with applicable FSSAI guidelines.

 

SPECIAL CIRCUMSTANCES

1: Festive / Sale Periods

During high-demand periods (e.g., Diwali, Holi, New Year), refund processing may take an additional 2-3 business days. We appreciate your patience.

2: Force Majeure

Zuari Foods shall not be liable for delays in delivery or return processing due to circumstances beyond our control, including natural disasters, government restrictions, or transportation disruptions. In such cases, we will communicate proactively and offer appropriate resolutions.

 

CONTACT US

For all return, refund, and cancellation enquiries, please reach out to us:

 

Zuari Foods

Website: www.zuarifoods.com

Email: customercare@zuarifoods.com

Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

We aim to respond to all queries within 24 business hours.

 

 

We value your trust and are committed to making every Zuari Foods experience a great one.